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Hand-selected. Premium quality. Free UK delivery.
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Premium dog products, hand-selected with one question in mind: is this genuinely good for your dog?
Canini was founded by a lifelong dog owner with a deep love for dogs and a frustration with poorly made, overpriced pet products. We source directly from specialist suppliers so every item in our collection is tested, vetted, and truly worth your dog's time.
The name means "canines" in Italian — a nod to the breeds we love and the craftsmanship we demand from every product we stock.
We source directly from specialist manufacturers. That means delivery takes a little longer than a warehouse — but in return you get access to carefully selected products at honest prices. Every order includes full tracking from dispatch to your door.
Every product assessed by dog owners, for dog owners.
We reject anything that doesn't meet our quality and safety standards.
Verified buyer reviews only. We never fabricate feedback.
We respond to all enquiries within 24 hours on business days. Choose the channel that suits you best.
Send us a detailed message and we'll reply within 24 hours on business days. Best for order queries, returns, and product questions.
Use the chat button in the bottom right corner for instant responses. Human escalation available if the bot can't help.
We'll reply to your email within 24 hours on business days.
Enter your order number and email address to see your live delivery status.
Demo: enter any order number to see the tracking view.
ORD-20250528-A4F9E2
8 days ago
Shipped
JD014600004503647283
Order confirmed
Payment received
Sent to supplier
Placed with our specialist supplier
Shipped
Your package is on its way
Delivered
UK Consumer Contracts Regulations 2013 · Consumer Rights Act 2015. Honest, no-quibble returns.
You have the right to cancel within 14 days of receiving your order, without reason. We extend this to 30 days as our standard policy — no questions asked.
Email support@canini.co.uk with your order number within 30 days. We confirm within 24 hours. Return postage is your responsibility unless the item is faulty.
Refunds are issued to your original payment method within 3–5 business days of receiving your return.
Email us with a photo — no return needed. We'll send a replacement or full refund immediately.
If your order hasn't arrived after 45 days, we'll issue a full refund or reship — no questions asked.
Manage your recurring deliveries. Subscribe & Save gives you 15% off every recurring order. Cancel any time.
When you subscribe to a product you'll manage your recurring deliveries here. Cancel or pause any time.
Browse the shop and look for the Subscribe & Save option on any eligible product.
Choose how often you want your delivery — monthly, every 6 weeks, or every 2 months.
Your discount applies automatically to every delivery. Skip or cancel with a single click.
Please read these terms carefully before placing an order or using the Canini website. By using our services, you agree to be bound by these terms.
Canini Ltd ("Canini", "we", "us", "our") is a company registered in England and Wales. Our registered address, company number, and VAT registration number are available on request by emailing legal@canini.co.uk.
We operate the website at canini.co.uk (the "Site") and sell premium dog products to customers in the United Kingdom.
You may use the Site for lawful personal purposes only. You must not use the Site in any way that breaches any applicable law or regulation, is fraudulent, or causes harm to others.
You are responsible for ensuring that anyone who accesses the Site through your internet connection is aware of and complies with these terms. We reserve the right to suspend or restrict access to any part of the Site at any time without notice.
When you submit an order you are making an offer to purchase goods on these terms. Your order is not accepted until we send you an order confirmation email. We reserve the right to decline any order, including if a product is out of stock, if we suspect fraudulent activity, or if there is a pricing error on the Site.
You must be at least 18 years old and a resident of the United Kingdom to place an order. By placing an order, you confirm that you meet these requirements.
All orders are subject to availability. If a product becomes unavailable after you have placed an order, we will contact you to offer an alternative, a credit, or a full refund.
All prices are displayed in pounds sterling (GBP) and include UK VAT where applicable. Delivery charges, if any, are shown separately at checkout before you confirm your order.
We accept payment by major credit and debit cards and other methods displayed at checkout. Payment is taken in full at the time of order. We use industry-standard encryption to protect your payment information and do not store full card details.
While we take every care to ensure prices on the Site are correct, we reserve the right to correct any pricing errors. If a pricing error is identified on an order you have placed, we will contact you before dispatch.
We source directly from specialist manufacturers, which means delivery typically takes 15–35 working days from the date of your order. A tracking number is emailed to you within 3–7 working days of your order being placed.
If your order has not arrived within 45 days of your order date, please contact us. We will issue a full reship or refund — your choice, no questions asked.
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving any reason. We extend this to 30 days as our standard policy.
To exercise your right to cancel, please contact us at support@canini.co.uk with your order number. You will need to return the item in its original condition at your own cost, unless the item is faulty or was delivered in error, in which case we will cover return postage.
Refunds are processed to your original payment method within 3–5 business days of receiving the return. For more detail, see our full .
All content on this Site — including text, images, logos, design, and code — is owned by or licensed to Canini Ltd and is protected by UK and international copyright and intellectual property law.
You may not reproduce, distribute, modify, or create derivative works from any Site content without our express written permission. You may print or download content for your own personal, non-commercial use only.
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under applicable law including the Consumer Rights Act 2015.
Subject to the above, our total liability to you for any loss or damage arising under or in connection with these terms shall not exceed the total value of your most recent order placed with us.
We are not responsible for indirect or consequential losses including lost profits, loss of business, or loss of anticipated savings.
These terms are governed by the laws of England and Wales. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you are a consumer resident in Scotland or Northern Ireland, you may also bring proceedings in the courts of those jurisdictions.
We may revise these terms from time to time. The date at the top of this page indicates when the current version came into effect. Continued use of the Site after we post changes constitutes acceptance of those changes. For material changes, we will notify registered customers by email.
Questions about these terms? Email legal@canini.co.uk.
We take your privacy seriously. This policy explains how Canini collects, uses, and protects your personal data in line with the UK GDPR and Data Protection Act 2018.
Canini Ltd is the data controller for personal data collected through this website. We are registered with the Information Commissioner's Office (ICO) in the United Kingdom.
Our Data Protection contact is reachable at privacy@canini.co.uk. We respond to all privacy enquiries within 5 business days.
We collect personal data in the following ways:
We do not collect special category data (e.g. health, race, religion) and we do not collect data about children under 16.
We use your personal data for the following purposes:
We process your personal data on the following legal bases under UK GDPR Article 6:
We share your personal data only where necessary:
We never sell your personal data to third parties for their own marketing purposes.
Some of our service providers are based outside the UK and EEA. Where we transfer your data internationally, we ensure appropriate safeguards are in place — such as UK adequacy decisions, Standard Contractual Clauses approved by the ICO, or equivalent mechanisms.
You may request information about the specific safeguards in place for any international transfer by emailing privacy@canini.co.uk.
We retain personal data only for as long as necessary for the purposes for which it was collected, or as required by law:
Under UK GDPR, you have the following rights regarding your personal data. To exercise any of these rights, contact us at privacy@canini.co.uk. We will respond within one calendar month.
We use cookies and similar technologies to operate the Site, understand how it is used, and, with your consent, to serve personalised content and marketing. For full details, see our .
For any privacy-related questions or to exercise your rights, contact our data protection team at privacy@canini.co.uk.
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.
This policy explains what cookies are, how Canini uses them, and how you can manage your preferences at any time.
Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work more efficiently and to provide information to site owners. Cookies cannot access other files on your device or execute programs.
The Privacy and Electronic Communications Regulations (PECR) require us to obtain your consent before placing non-essential cookies on your device. We ask for this when you first visit the Site.
Canini uses cookies to:
| Category | Purpose | Duration | Required |
|---|---|---|---|
| Strictly Necessary | Session management, basket, login, security tokens | Session / 1 year | Always on |
| Functional | Remembering preferences, display settings, recently viewed | Up to 1 year | Optional |
| Analytics | Understanding how the Site is used (page views, journeys, errors) | Up to 2 years | Optional |
| Marketing | Personalised ads, retargeting, campaign measurement | Up to 90 days | Optional |
Some cookies on the Site are set by third-party services that appear on our pages. These third parties have their own privacy and cookie policies, which we encourage you to read. Categories of third parties whose cookies may be present include:
We review our third-party cookie list quarterly and update this policy to reflect any changes.
You can update your cookie preferences at any time using the panel below. Strictly necessary cookies cannot be disabled as they are required for the Site to function. Changes take effect immediately for new cookies; some existing cookies may persist until their expiry date.
You can also manage cookies through your browser settings. Disabling cookies may affect Site functionality including the shopping basket and login.
We may update this Cookie Policy from time to time, for example if we add new types of cookies or if the law requires us to change how we seek consent. The date at the top of this page indicates when the current version was last updated.
Questions about cookies? Email privacy@canini.co.uk.
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